- 19 Sep 2019 -
Khaled (family with young children)
8.3
Very Good
:
The breakfast is very good and various
The location is wonderful and attractive
:
I found a problem in leak under the toilet but it didn't solve.
- 19 Sep 2019 -
Mohamad (family with young children)
7.5
Good
:
Every thing was good
- 18 Sep 2019 -
Dr (family with young children)
9.6
Exceptional
:
Kitchen service was beyond expectation,rooms are nice, clean, and the place is very good as a whole
:
Internet service is not good
- 18 Sep 2019 -
Mohamed (family with young children)
8.3
Very Good
:
1-The entertainment (Animation Team)
2-Excellent open buffet
:
Accomodation was good but how come you give:
1- 1 bootle water for 4 person / day
2- 3 sugar pack / day for 3 person
Reception staff is very few to serve the visitors.
- 17 Sep 2019 -
Ahmed (family with young children)
8.3
Very Good
:
Every thing was so good,
The room,Beach,Restaurants,Buffet,children slid,cooling for swimming pool,Open area Jacuzzi
:
The restaurant house keeping team doesn't have enough experience as, when my child doped his juice cup no body was near from us to ask to clean and when he came to us after many trials to reach to someone, he cleaned the floor only not so good, and doesn't cleaned the table or even offer a tissues to clean my clothes.
- 17 Sep 2019 -
Ahmed (family with young children)
7.9
Good
:
The beach is really amazing.
The hospitality of the stuff.
:
The price is high compared to the service i got.
- 17 Sep 2019 -
Mohamed (solo traveller)
6.7
Pleasant
:
location and animation team was amazing
:
Food not good for 5 star hotel and Staff always around you when you are eating and take plates and you still eating, they must take care of food and staff more than that.
- 14 Sep 2019 -
Mostafa (family with young children)
8.8
Excellent
:
The rooms was good and clean, the staff was friendly and helpful, as they do check the guest satisfaction.
The 3 aqua slides also was good and my kids did enjoy it.
Beach was nice, but better to develop the sea in front of the beach to be used directly better than using the bridge to swim in the sea.
:
Seems I was unlucky during my first dinner there as they had a see food dinner and seems that I ate one un-good fish which cause an Intestinal catarrh for me as i woke up next day in a bad condition. The good thing that the hotel was following up the guest satisfaction and when i told my situation they called again and they took me to the hotel clinic, for sure they didn’t tell that it’s because of the food, and i get to know that other guest also report to the hotel the same, and I know someone more had the same “not sure if he is the same one reported to the hotel or not”.
That made me not enjoy the few days I spent their that mush but I do respect their care.
Animation team needs some enhancements.
They have multiple restaurants but all the pressure is on the main restaurant, I suggest that better to give the guest the option to select any of them than use one for almost 90 % of the guest.
- 13 Sep 2019 -
Adel (family with young children)
9.6
Exceptional
:
The place has a lot of good views for taking unforgettable photos with the family in the pools and the marina of the beach or in the restaurant. Of course the place will be spiritless without the good animation (Vika: the Yoga girl and good dancer, Momo, Vlad, Mido and Simba: are the crazy boys that will insure that you had a nice time on the pool, there others that were also very good but I didn't remember their name.) As for the staff of the main restaurant I want to thank Captain Mina and Mamdouh for their hospitality and activeness in the restaurant, they always asks us whether we want anything else to make sure that we are pleased. I want to thank the housekeeping Mohamed Kamal for making our rooms clean and tidy. This is a place that I for-sure revisit it again.
:
The Wifi is not accessible to the (rooms, pools. beach), if you put access points or some routers that would cover all the hottel this would be fantastic. The W.C of the stage is bad you should put some perfumes.
- 13 Sep 2019 -
Tarek (young couple)
9.2
Wonderful
:
Food varieties, pool, snorkeling area on the beach, night shows.
:
One of the receptionists always tried to show off that he is giving extraordinary service that we shouldn't have although other receptionists are friendly and gave us same services normally.