St James Hotel & Club

Andrew (young couple)
9.6 Exceptional

: Great location, and really lovely staff. It was our 10th Anniversary and we had a lovely surprise in our room when we got back from exploring the city. Thank you so much for the champagne that was a lovely touch.

: Nothing to be honest

Robert (young couple)
4.6 Disappointing

: location / rooms

: aircon not working and it was a heatwave. moved to a smaller air conditioned room on second day -- no discount given for lesser room and US aircon! had to ask for portable fans / so called portable aircon unit provided (which was in fact a evaporative cooler -- hopeless.

Fonthipch (young couple)
5.4 Fair

: The hotel is situated right in the heart of central London. The bellman was well train, polite and can remembee every small detail of the guest. The room decoration is pretty nice.

: On the moment we checked in, I raised the ac is quite warm and the staff said the ac works just be patient. So I went out for and got back to the room at late night, AC didn't work. It was even worse. We cant breath in the hotel room. Hence, we asked the staff to change the room and the staff at reception said every rooms in this hotel was fully booked. I should have raise this up since the beginning (which I did). The staff said the AC doesn't work the whole floor. They've been trying to fix it but since it's late at that moment so they will fix it on the next day. However, for some reason they managed to get us moved to the new room. But they actually downgraded our room, the room is smaller, Restroom is half size when compared to the room we got at the beginning. They insisted it's not downgrade and they charged us the same amount of money.

Bruno (family with young children)
9.2 Wonderful

: Convenience location and history of this hotel

: Ras

Anonymous (young couple)
9.6 Exceptional

: Didn't know that this hotel existed and what a find. Obviously the location is fantastic but the hotel itself is a little gem. This will now be me hotel of choice in the west end.

Cordell (young couple)
8.8 Excellent

: Old London build and charm

Karen-anne (young couple)
7.1 Good

: The location is excellent and it is in a very quiet street in London. Most of the staff were very friendly and helpful. The bed was very comfortable with lovely linen and pillows.

: No electric jug or milk to make a cup of tea in your room. Having flown 36 hours I was very frustrated to be denied a jug of hot water by reception and told to use the coffee machine which proved to be faulty. Upon my return to reception I was finally given a jug of hot water to take back to my room. Several of the lights were not working in the room. The hotel is tucked away from the main traffic noise but the floor boards are extremely squeaky so if your neighbours are up and about you will know about it. The shower leaked all over the bathroom floor, very poorly designed and as you are stepping out of a bath it can be very slippery, would not be suitable for less agile guests.

Richard (solo traveller)
7.5 Good

: Loved the room although this was only because the air con had broken down and they gave me a suite with balcony’s so I could get some air in the room

: The bar was to small

Felix (young couple)
9.6 Exceptional

: Very friendly personell. Fantastic location and really nice rooms.

Sajjad (young couple)
2.5 Poor

: Terrible stay not going to allaborate as too many things went wrong especially no air conditioning

: Everything stafff lies to me about several issues at property